Terms and Conditions

Caply FinservPrivate Limited

Effective Date: April 1, 2026

IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS (“Terms”) CAREFULLY BEFORE DOWNLOADING, INSTALLING, OR USING THE “[App Name]” MOBILE APPLICATION (“App”). BY DOWNLOADING OR USING THE APP, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE APP.

These Terms constitute a binding legal agreement between You (“User”) and [Your Company Name] Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at HSR Layout, Sector-1, Bengaluru – 560001, Karnataka, India (“Company”). These Terms are an electronic record under the Information Technology Act, 2000.

1. DESCRIPTION OF SERVICES

1.1 The App is a personal finance management application that provides Users with real-time visibility into their personal finances by auto-tracking and organising their financial transactions under various categories such as food, travel, utilities, entertainment, and EMIs.

1.2 The Services offered on the Platform include, but are not limited to:

  • Expense tracking through SMS-read and account aggregator integration
  • Budget planning and financial goal setting
  • Spending analytics, category-wise reports, and monthly summaries
  • Loan marketplace (facilitation only — Company is an intermediary, not a lender)
  • Investment and insurance discovery features (as may be added from time to time)

1.3 The Company is not a bank, NBFC, or financial institution. It is a technology intermediary. Loan decisions rest solely with the respective lending partners.

2. ACCEPTANCE OF TERMS

2.1 These Terms, read together with the Privacy Policy and any other applicable policies, constitute the entire agreement between You and the Company. By downloading the App, You confirm You have read, understood, and accepted these Terms.

2.2 These Terms may be amended at any time. Amendments shall be binding on You 24 hours after being published on the Platform. Continued use after such publication constitutes acceptance. If You disagree, Your sole remedy is to cease using the App.

2.3 Users outside India use the App at their own risk. The Company makes no representation that the App is appropriate or compliant with laws outside India.

3. ELIGIBILITY

To use the App, You must:

  • Be at least 18 years of age
  • Be a resident of India with a valid Indian bank account and mobile number
  • Be competent to enter into a binding contract under the Indian Contract Act, 1872
  • Not be disqualified or barred under any applicable law from using financial services

4. USER ACCOUNT

4.1 You are required to create an account using a valid Indian mobile number. You are responsible for maintaining the confidentiality of your credentials.

4.2 You must not share your login credentials with any third party. The Company shall not be liable for any unauthorised access arising from Your failure to maintain account security.

4.3 You agree to provide accurate, complete, and up-to-date information. The Company reserves the right to suspend or terminate accounts with inaccurate or incomplete information.

4.4 Each User is permitted to maintain only one active account on the Platform.

5. PERMITTED USE & USER OBLIGATIONS

5.1 You agree to use the App only for lawful personal purposes. You shall not:

  • Use the App for any fraudulent, deceptive, or unlawful purpose
  • Impersonate any person or entity or misrepresent Your identity or affiliation
  • Attempt to gain unauthorised access to any part of the Platform
  • Reverse engineer, decompile, disassemble, or tamper with the App’s code or architecture
  • Use automated tools (bots, scrapers, crawlers) to access the Platform
  • Transmit any malware, viruses, or other harmful software through the Platform
  • Use the Platform to solicit, advertise, or conduct any commercial activity without prior written consent

6. FINANCIAL DATA & ACCOUNT AGGREGATOR

6.1 The App may integrate with the Account Aggregator (AA) framework as governed by RBI Master Direction on Non-Banking Financial Company – Account Aggregator (Reserve Bank) Directions, 2016, as amended.

6.2 By consenting to AA integration, You authorise sharing of financial data from your linked financial institutions with the Company for the purpose of providing the Services.

6.3 You may revoke AA consent at any time through the AA portal or the App. Revocation does not affect prior data shared under valid consent.

6.4 The Company reads bank transaction SMS alerts solely for expense categorisation. It does not read personal messages, OTPs, or any non-transactional SMS.

7. LOAN MARKETPLACE

7.1 The Company operates as a Lending Service Provider (LSP) / loan aggregation platform and facilitates loan applications on behalf of registered lending partners.

7.2 The Company does not guarantee approval of any loan application. Lending decisions rest solely with the respective NBFC or bank.

7.3 By applying for a loan through the Platform, You consent to:

  • The Company sharing Your financial and personal data with the relevant lender(s)
  • Lenders retrieving Your credit score from bureaus (CIBIL, Experian, CRIF, Equifax)
  • NACH / e-mandate registration for EMI repayments

7.4 The Company shall not be responsible for interest rates, processing fees, repayment schedules, or any terms set by the lending partner. Users must review lender terms independently.

8. INTELLECTUAL PROPERTY

8.1 The Company and its licensors are the sole and absolute owners of the App, website, all content, trademarks, logos, designs, and proprietary technology (“IP Assets”). All IP Assets are protected under the Copyright Act, 1957, Trade Marks Act, 1999, and all other applicable IP laws of India.

8.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the App for your personal, non-commercial use only.

8.3 You shall not copy, reproduce, distribute, create derivative works of, or commercially exploit any part of the Platform without prior written permission from the Company.

9. DISCLAIMER OF WARRANTIES

9.1 The App and all content are provided on an ‘AS IS’ and ‘AS AVAILABLE’ basis without warranties of any kind, express or implied.

9.2 The Company does not warrant that:

  • The App will be error-free, uninterrupted, or available at all times
  • Financial insights or budgeting suggestions will be accurate or complete
  • The App will be free from security vulnerabilities at all times

9.3 The Company is not a financial advisor. Nothing on the Platform constitutes financial, investment, or legal advice. Users should consult qualified professionals before making financial decisions.

10. LIMITATION OF LIABILITY

10.1 To the maximum extent permitted by applicable law, the Company shall not be liable for any:

  • Indirect, incidental, consequential, or punitive damages arising from use of the App
  • Loss of data, revenue, profits, or business opportunities
  • Financial losses arising from reliance on Platform content
  • Unauthorised access to User accounts due to User negligence

10.2 The Company’s total aggregate liability to any User shall not exceed the fees, if any, paid by such User to the Company in the 3 months preceding the event giving rise to the claim.

11. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including legal fees) arising from:

  • Your use of the App in violation of these Terms
  • Your violation of any applicable law or regulation
  • Your violation of any third-party rights (copyright, privacy, or otherwise)
  • Your breach of any terms in Your contract with lending partners

12. TERMINATION

12.1 The Company may suspend or terminate Your access to the App at any time, without prior notice, for breach of these Terms or for any reason the Company deems appropriate.

12.2 Upon termination, Your licence to use the App ceases immediately. Clauses relating to IP, limitation of liability, indemnification, and governing law shall survive termination.

12.3 You may delete your account at any time through the App. Account deletion requests will be processed within 30 days, subject to retention obligations under applicable law.

13. GRIEVANCE REDRESSAL

In accordance with the Information Technology Act, 2000, and Consumer Protection (E-Commerce) Rules, 2020, users may raise grievances as follows:

Grievance Officer:

Name: Shivkumar

Email: grievance@caply.co.in

Address: HSR Layout, Sector – 1, Bengaluru – 560001, Karnataka, India

Grievances will be acknowledged within 48 hours and resolved within 30 days.

14. GOVERNING LAW & DISPUTE RESOLUTION

14.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

14.2 In the event of any dispute, the parties shall first attempt resolution through good-faith negotiation within 30 days.

14.3 If unresolved, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The seat and venue of arbitration shall be Bengaluru, Karnataka. The arbitration shall be conducted in English by a sole arbitrator mutually agreed upon.

14.4 Subject to the arbitration clause, the courts in Bengaluru, Karnataka shall have exclusive jurisdiction.

15. MISCELLANEOUS

15.1 Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force.

15.2 Waiver: Failure by the Company to enforce any right under these Terms shall not constitute a waiver of that right.

15.3 Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between You and the Company regarding the Platform.

15.4 Force Majeure: The Company shall not be liable for delays or failures arising from events beyond its reasonable control, including natural disasters, government actions, internet failures, or cyberattacks.

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